🍼 Handled with Heart
Every order from HelloSproutbaby is packed with love and care—because you’re not just a customer, you’re part of our growing family.
Our Refund & Returns Policy
At HelloSproutbaby, we truly care about every customer and every order. If something isn’t right, we want to make it right.
We offer a 30-day return window from the date of your purchase. After 30 days, we’re unable to issue a full refund or exchange—but we’ll always do our best to help.
Eligibility for Returns
To be eligible for a return, your item must be unused, in the same condition you received it, and still in its original packaging.
Certain items, while we don’t sell them, for safety or hygiene reasons, cannot be returned. These include:
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Perishable items (like food or flowers)
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Intimate or sanitary goods
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Hazardous materials or flammable items
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Gift cards (not our Sproutbaby greeting cards)
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Downloadable digital products
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Some health and personal care items
We’ll need a receipt or proof of purchase to complete your return.
Please don’t send your return to the product manufacturer—send it directly to us.
Partial Refunds
In a few cases, partial refunds may be granted for:
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Books showing clear signs of use
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Opened CDs, DVDs, software, games, or vinyl records
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Items not in original condition or missing parts (not due to our error)
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Items returned more than 30 days after delivery
Refunds
Once we receive and inspect your return, we’ll email you to confirm we got it—and let you know whether your refund was approved.
If it is, your refund will be processed and applied to your original method of payment within a few days.
Haven’t Seen Your Refund Yet?
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First, double-check your bank account.
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Then, contact your credit card provider—it can take a few days for refunds to show up.
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Next, check with your bank.
If you’ve done all of the above and still don’t see your refund, reach out to us anytime at moms@hellosproutbaby.com. We’re happy to help.
Sale Items
Only regularly priced items are eligible for a refund. Sale items are final sale and can’t be refunded.
Exchanges
We’re happy to exchange items that arrive defective or damaged. If that’s the case, email us at moms@hellosproutbaby.com, and send the item to:
C. Thomason, HSB
PO Box 1581
Chino Valley, AZ 86323
Please write “TIME SENSITIVE” on the package.
Gifts
If the item was marked as a gift and sent directly to you, we’ll send you a gift credit once we receive your return.
If the gift was sent to the giver and then passed along to you later, we’ll need to issue the refund to them directly.
Returning an Item
Mail your return to:
C. Thomason, HSB
PO Box 1581
Chino Valley, AZ 86323
(And please mark the package: “TIME SENSITIVE”)
Customers are responsible for their own return shipping costs. These are non-refundable. If we issue a refund, the return shipping cost will be deducted from the refund amount.
If you’re returning a higher-value item, we recommend using a trackable shipping service or adding insurance—we want to make sure your item gets safely back to us.
Still Have Questions?
We’re here for you. Reach out anytime at moms@hellosproutbaby.com. We’re moms, too—and we know how much thoughtful care goes into every gift and order.